Privacy Policy
This Privacy Policy explains how Prisma Grading Company collects, uses, stores, and protects personal data when you use this website, contact the company, verify certificates, or submit items for grading and related services.
1. Information We Collect
Depending on your use of the website and services, Prisma may collect the following categories of information:
- name, billing address, shipping address, email address, and phone number;
- submission details, declared values, card data, service selections, and return shipping preferences;
- payment-related information processed through third-party payment providers;
- website usage data, device information, browser type, and general analytics data;
- communications sent through forms, email, support channels, or other direct contact.
2. How We Use Personal Data
Prisma uses personal data to operate the website and provide services, including order administration, intake handling, grading workflow management, return shipping coordination, customer communication, fraud prevention, website security, record maintenance, and legal compliance.
3. Legal Basis for Processing
Where applicable, Prisma processes personal data on the basis of contract performance, legitimate business interest, compliance with legal obligations, consent where required, and operational necessity connected to grading services and customer account administration.
4. Sharing of Data
Prisma does not sell personal data. Information may be shared with third-party service providers where necessary to operate the business, including payment processors, shipping carriers, web hosting providers, IT support vendors, analytics providers, and legal or regulatory authorities where disclosure is required by law.
5. Certification Records
Some certification-related information may appear in public lookup pages, including certification number, card identity, grade, subgrades, slab scans, and associated card-specific population information. Public certification records are limited to data Prisma determines appropriate for display and do not generally include customer-identifying details.
6. Data Retention
Prisma retains personal data for as long as reasonably necessary to provide services, maintain business records, address disputes, comply with legal obligations, and preserve operational or certification history relevant to grading activity.
7. Security
Prisma uses reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, disclosure, or destruction. No online system can be guaranteed completely secure, and users should take appropriate precautions when transmitting information electronically.
8. Cookies and Analytics
The website may use cookies, performance tools, and analytics technologies to improve functionality, understand traffic patterns, and maintain basic security. Where required by law, consent mechanisms may be used for non-essential tracking.
9. International Access
If you access the website from outside the country where Prisma operates, your information may be processed in jurisdictions where data protection rules differ from those in your home country.
10. Your Rights
Depending on applicable law, you may have the right to request access to your data, correction of inaccurate information, deletion where legally permissible, restriction of processing, objection to certain uses, or data portability. Prisma may request identity verification before fulfilling such requests.
11. Children’s Data
Prisma services are not directed to children under the age required by applicable law to provide independent consent. Prisma does not knowingly collect personal data directly from children without appropriate authorization.
12. Changes to This Policy
Prisma may update this Privacy Policy from time to time. The most current version published on the website shall apply from the effective date stated above.
13. Contact
Questions regarding this Privacy Policy or data handling may be directed to Prisma Grading Company through the contact details published on this website.